Professional support for your website.
Need support? We’ve got your back! We provide website care plans that allow us to manage your website while you focus on your business.
Our support and maintenance plans are created specifically so you can focus on your business and do what you do best. You get the benefits of an experienced development team, without the cost. We offer top-quality hands-on support with a full support desk to take care of all your website needs.
Peace of mind
Peace of mind that your website will run the latest version with conflicts.
Priority support
Support Desk you can email with quick response within 1-2 business days.
Backups
Secure daily backups so your site can be restored quickly if anything goes wrong.
Security
Constant security monitoring to keep any intruders out.
24/7 monitoring
24/7 monitoring to make sure your site is always available for your customers.
Software updates
Peace of mind that your website software is always up to date.
Performance
Monthly monitoring and tweaking of your website to keep it running snappy, and search engines happy.
Reporting
Monthly reporting so you can rest assured it’s under control.
Our support plans
No long term contracts. Cancel anytime.
Basic
$197 per Month- Safe software updates
- Uptime, security & activity monitoring
- Daily and weekly backups
- Access to video training
- Detailed monthly reports
- 30 mins WordPress support
- Monthly performance optimisation
- Premium plugins
- Priority support
Standard
$597 per Month- Safe software updates
- Uptime, security & activity monitoring
- Daily and weekly backups
- Access to video training
- Detailed monthly reports
- 60 mins WordPress support
- E-Commerce support
- Monthly performance optimisation
- Scan and fix broken links
- Premium plugins
- Staging site
- Priority support
VIP
$1197 per Month- Safe software updates
- Uptime, security & activity monitoring
- Daily and weekly backups
- Access to video training
- Detailed monthly reports
- 60 mins WordPress support
- E-Commerce support
- Monthly performance optimisation
- Scan and fix broken links
- Premium plugins
- Staging site
- Priority support (dedicated Slack channel)
- Monthly Search Engine Optimisation
- Monthly website strategy/consultating session
Frequently asked questions
Does monthly time rollover?
No. We will provide the allotted time each month of support which is totally optional for you to make use of. Included in the allotted time are support calls, content changes, and feature development requests. Additional support is available at our hourly rate.
What happens if my website goes down, is hacked, breaks, etc?
We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
What tasks are included in the dedicated support time?
Content update requests and small improvements are the most common requests, however, anything that can fit into your monthly support time is welcome. We ask you to be aware that requests for new features to your website involving installing a new plugin or a new feature request will likely result in a formal quote as those usually go over the monthly dedicated time.
What if I need more hours?
If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. However, many times we will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for the time exceeded at our current hourly rate. If you think you will regularly need more support time, we’ll happily review your support plan and customise it to your needs.
How does billing work?
Billing is handled on a monthly (or yearly) basis by our subscription tool.
My website was not built by Dunktree, can I still be on a client plan?
Absolutely! We only work with clients who are on a support plan, as this enables us to provide dedicated support and prioritise your site.
Contact us and we’ll get you set up with an initial fixed-fee discovery session to become familiar with the website, how it was built and any potential issues that can arise, as well as if we will be a good fit for each other.
How will support and communication work?
At Dunktree we have a fairly strict communication policy that ensures we can provide the best support to you when you need it.
When you start working with us, we’ll provide you with a copy of our communication policy, but to give you a brief overview, we handle support via an email support desk and do not provide phone support except in emergencies.